Return policy

Dear customer, welcome to phffbx.com. We are committed to providing you with quality goods and services to ensure that your shopping experience is pleasant and satisfying. In order to protect your rights and interests, we have formulated the following return policy, please read it carefully and abide by it.

1. After-sales guarantee
We promise that all products undergo rigorous quality checks to ensure that they meet your expectations and needs. If there are quality problems, damage or wrong delivery due to our problems, please contact our customer service team in time, we will be happy to help you deal with it.

2. Return requirement
If you are not satisfied with your purchase, you can contact our customer service to make a return application within 7 working days after receiving the product. Please ensure that the item is in original condition and unused, and attach proof of purchase to ensure a smooth return.

3. Returns for non-quality issues
If you are not satisfied with the product for personal reasons only, we accept returns without reason, but please note the following:
– Goods must be kept in their original condition, including the goods themselves, packaging, tags and accessories.
– The customer is responsible for the return freight, we will refund the payment upon receipt of the return.

4. Return of quality problems
If there is a quality problem with the goods you receive, please contact our customer service in time to provide relevant proof and detailed description. We will conduct a return review and provide you with return instructions. After confirming the quality problem, we will reimburse you for return shipping costs or help you return the item.

5. Refund method
The refund will be returned to the payment method you used at the time of purchase. The refund time may be delayed due to the processing speed of the payment platform. Please wait patiently. If you have any questions, please contact our customer service.

6. Return policy for special items
For some special items, such as custom products, personalized customized items or items during special promotions, returns are not supported. Regarding the return policy for specific products, please check and confirm it before purchasing.

7. Other precautions
– We reserve the right to final interpretation of the return policy.
– Please speak to our customer service team before returning your item so that we can better assist and provide you with solutions.
– If you have any questions or complaints during the return process, please feel free to contact our customer service team.

Thank you for reading and accepting our Return Policy. We hope you have a pleasant shopping experience. Please feel free to contact us if you have any questions. Looking forward to providing you with the best service!